All products sold in Canada by Britech Corp. carry the original manufacturers warranties. Britech’s policy is to exchange any non performing product with a similar product or product of equal value during its warranty period as outlined below. Full product warranties are available on the manufacturers websites. Should you request by fax or e-mail britech will forward the pertinent full warranty to you. Britech will provide technical assistance to assist the end user or installer in the best method of operation, application and installation.
Custom heating cables carry a 20 year warranty. Warranty on the cables is by Nexans (see their warranty statement summary).
Terms of warranty (summary)
Nexans Norway warrants the products manufactured by it to be free from defects in material and workmanship from the date the warranty form attached to the product is correctly and completely filled in and for a period of twenty (20) years thereafter, or a period of twenty-one (21) years after the production date, whichever period ends first, under proper and normal use and service. Nexans Norway’s responsibility does not include defects caused by material obtained by the buyer or by constructions specified by it. Nexans Norway further warrants that the products will have passed those performance tests, if any, called for in the applicable specifications. The buyer must give Nexans Norway written notice of any defect within thirty (30) days following the discovery of the defect, and in no event later than two (2) weeks after the expiry of the warranty period. > Click here for details
ASE (Automated Systems Engineering)
ASE Products are warranted against defects in workmanship and materials for two years from date of sale. This warranty does not apply to damage resulting from accident, misuse, or alteration nor where connected voltage is more than 5% above the configured operating voltage, nor to equipment improperly installed or wired or maintained in violation of this Owner’s Manual. No other written or oral warranty applies. No employee, agent, dealer or other person is authorized to give any warranties on behalf of ASE. The customer shall be responsible for all costs incurred in the removal or reinstallation and shipping of the product for repairs. Within the limitations of this warranty, inoperative units should be returned, freight prepaid, to ASE, and we will repair or replace, at our option, at no charge to you with return freight paid by ASE. It is agreed that such repair or replacement is the exclusive remedy available from ASE and that ASE IS NOT RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGE. > Click here for details
White-Rodgers warrants that its products purchased for resale will be free from defects in material and workmanship under normal use and service for a period of 12 months from date of installation or 36 months from date of manufacturing, whichever comes first. White-Rodgers products must be installed by a competent and licensed electrician or tradesman in accordance with White-Rodgers installation instructions, operated within the units listed capacity and not moved from the original installation site. > Go to www.white-rodgers.com
OJ grants a general warranty of 36 months valid from the production date of the product. The warranty is granted if the defects are due to OJ. > Go to www.oj.dk
Aube thermostats have a 3-yr warranty valid from the production date. The warranty is granted if the defects are due to Aube.> Go to www.aubetech.com